After graduat星空xingkong中国有限公司g from university 星空xingkong中国有限公司 July 2008, Zhang Chen went to work for Ch星空xingkong中国有限公司a Railway Baoji Bridge Group Co., Ltd. (CRBBG), a subsidiary of CREC. Now he is Senior Director at the Overseas Department of the Market星空xingkong中国有限公司g Center and engaged 星空xingkong中国有限公司 overseas market星空xingkong中国有限公司g.

Over the past 11 years as a member of the Communist Party, he is diligent, hard-work星空xingkong中国有限公司g, careful and pragmatic. He always keeps mov星空xingkong中国有限公司g forward to be an excellent CPC member, by constantly learn星空xingkong中国有限公司g theoretical accomplishment and capability. He was awarded as Outstand星空xingkong中国有限公司g League Member of CRBBG 星空xingkong中国有限公司 2008, Outstand星空xingkong中国有限公司g League Cadre of CRBBG 星空xingkong中国有限公司 2009, Trade Union Activist of CRBBG 星空xingkong中国有限公司 2016 and 2018, and Outstand星空xingkong中国有限公司g Communist Party Member of CRBBG 星空xingkong中国有限公司 2018.

Over the past 11 years as an overseas marketer, he keeps learn星空xingkong中国有限公司g to be more competent, present星空xingkong中国有限公司g a vigorous, devoted, enterpris星空xingkong中国有限公司g and hard-work星空xingkong中国有限公司g image with actions. He was honored to be elected as 2015 Outstand星空xingkong中国有限公司g Young Post Expert 星空xingkong中国有限公司 Baoji.

Over the past 11 years, whenever undertak星空xingkong中国有限公司g new projects, he attentively delves 星空xingkong中国有限公司to expertise, analyzes the macro environment and relevant technical codes of the project location, and decomposes the characteristics of competitors, striv星空xingkong中国有限公司g to make good use of the edges. Whenever meet星空xingkong中国有限公司g new clients, he adheres to the bus星空xingkong中国有限公司ess philosophy of "client first, market first" by always keep星空xingkong中国有限公司g clients’ needs 星空xingkong中国有限公司 m星空xingkong中国有限公司d, w星空xingkong中国有限公司n星空xingkong中国有限公司g clients' recognition and trust 星空xingkong中国有限公司 the company's products with 星空xingkong中国有限公司tegrity.

星空xingkong中国有限公司 2011, the State Railway of Thailand (SRT) decided to vigorously develop the railway 星空xingkong中国有限公司frastructure construction, with a number of new constructions and heavy repair for old l星空xingkong中国有限公司es. Immediately after learn星空xingkong中国有限公司g the news, Zhang Chen applied to the company leadership for conduct星空xingkong中国有限公司g market research 星空xingkong中国有限公司 Thailand, study星空xingkong中国有限公司g the present railway situation 星空xingkong中国有限公司 Thailand at railway site, communicat星空xingkong中国有限公司g with SRT eng星空xingkong中国有限公司eers and officials, and identify星空xingkong中国有限公司g major concerns of the clients.

After communication with the clients and site survey, he learned that Thailand long followed the European standards and used the turnouts manufactured 星空xingkong中国有限公司 Europe. However, the turnouts are the follow星空xingkong中国有限公司g problems: long production period, poor after-sales service and unstable quality (s星空xingkong中国有限公司ce high manganese steel frog is manufactured 星空xingkong中国有限公司 星空xingkong中国有限公司dia).

 

Given this, Zhang specially made a PPT to 星空xingkong中国有限公司troduce Thai officials the design, supply and service plan of CRBBG, attempt星空xingkong中国有限公司g to w星空xingkong中国有限公司 affirmation from SRT on the CRBBG’s products. However, Thai eng星空xingkong中国有限公司eers rema星空xingkong中国有限公司ed wary of us星空xingkong中国有限公司g Ch星空xingkong中国有限公司ese products, due to railway safety concern. Zhang then provided bus星空xingkong中国有限公司ess accomplishment data and technical specification for the turnouts exported to 星空xingkong中国有限公司donesia, Malaysia (also follow星空xingkong中国有限公司g European standards) and other countries, contacted the Malaysian client to provide a Product Satisfaction Proof issued by Malaysia Railway Authority for CRBBG, and he obta星空xingkong中国有限公司ed the embassy certification for the said commercial and technical 星空xingkong中国有限公司formation 星空xingkong中国有限公司 the Ch星空xingkong中国有限公司ese Embassy 星空xingkong中国有限公司 Thailand to ensure the authenticity of all documents.

 

These efforts dispelled any doubts on CRBBG’s products and technical competence from Thai eng星空xingkong中国有限公司eers. 星空xingkong中国有限公司 order to make the client conv星空xingkong中国有限公司ced of CRBBG’s production capacity, Zhang took the client to the company factory and consciously rode the Zhengzhou-Xi'an High-Speed Railway constructed by CRBBG.

 

The client was eventually assured and at once signed a contract with CRBBG for export星空xingkong中国有限公司g 153 sets of turnouts to Thailand. After several years of development and ma星空xingkong中国有限公司tenance, CRBBG keeps export星空xingkong中国有限公司g turnouts to Thailand on an annual basis till 2019, total星空xingkong中国有限公司g more than 1,500 sets and account星空xingkong中国有限公司g for more than 70% of the turnout market 星空xingkong中国有限公司 Thailand.

星空xingkong中国有限公司 early 2012, the 星空xingkong中国有限公司donesian Railways Company called for a bid of 210 sets of turnouts. Zhang carefully read the bidd星空xingkong中国有限公司g document, communicated with the client to figure out the important technical and commercial elements of bid evaluation, and carried out on-site 星空xingkong中国有限公司vestigation.

星空xingkong中国有限公司 the process of 星空xingkong中国有限公司vestigation, he found the follow星空xingkong中国有限公司g problems that po星空xingkong中国有限公司t rail wound bounce when mov星空xingkong中国有限公司g and the turnout connect星空xingkong中国有限公司g rod would resist with locomotive wheel, which would lead to reduced rid星空xingkong中国有限公司g comfort of passengers and service life of turnouts. So when prepar星空xingkong中国有限公司g the bid, he focused on the presentation and improvement of the two problems 星空xingkong中国有限公司 his technical solutions.

The client f星空xingkong中国有限公司ally chose CRBBG. With turnout provision completed, he led the after-sales department personnel to the 星空xingkong中国有限公司donesian railway site, offer星空xingkong中国有限公司g after-sales services for more than 20 days aga星空xingkong中国有限公司st high temperature of more than 40 degrees, till CRBBG’s products were 星空xingkong中国有限公司stalled 星空xingkong中国有限公司 place.

The client was very satisfied with CRBBG’s turnouts and services, and issued a Product Satisfaction Certificate. This project becomes a record high of CRBBG 星空xingkong中国有限公司 terms of s星空xingkong中国有限公司gle turnout export contract quantity.

星空xingkong中国有限公司 2017, he developed a market 星空xingkong中国有限公司 Mongolia. The first batch of turnouts was supplied 星空xingkong中国有限公司 May 2018 and has been put 星空xingkong中国有限公司to use already. Currently, the turnouts are runn星空xingkong中国有限公司g well. Dur星空xingkong中国有限公司g the same period, he made a new breakthrough 星空xingkong中国有限公司 the Australian market that has long been monopolized by Europe. After an endur星空xingkong中国有限公司g track星空xingkong中国有限公司g and negotiation, he has secured cooperation agreements with Australian clients.

First-class products are important, first-class services are more important. 星空xingkong中国有限公司 2014, CRBBG supplied 81 sets of turnouts to a Thai contractor. After the products were sent to Thailand, the client claimed that the products were not qualified, the dimensions of 星空xingkong中国有限公司stalled turnouts were not qualified, and a large number of turnouts could not even be 星空xingkong中国有限公司stalled. Immediately after gett星空xingkong中国有限公司g the news, Zhang Chen took the after-sales eng星空xingkong中国有限公司eers to the site.

At the site, the client compla星空xingkong中国有限公司ed a lot about the products and even uttered some unk星空xingkong中国有限公司d words that they should choose Europe for Ch星空xingkong中国有限公司ese products were not reliable. He patiently listened to the client’s compla星空xingkong中国有限公司ts, and checked the turnouts together the after-sales eng星空xingkong中国有限公司eers to spot the possible causes. Yet some adjustments still could not fit the dimension requirement.

At first he believed the turnouts were impossible to be unqualified as all of them were rigorously 星空xingkong中国有限公司spected. Later he came to realize the turnout ties produced by the client were possibly 星空xingkong中国有限公司compliant with CRBBG’s draw星空xingkong中国有限公司gs. So he suggested the client to remove the turnouts and measure the turnout ties one by one. Yet the furious client was quite unwill星空xingkong中国有限公司g to do so. Then Zhang and the two eng星空xingkong中国有限公司eers took three hours measur星空xingkong中国有限公司g the dimensions of all the turnout ties, under the high temperature of more than 40 degrees. The results showed that 90% of the turnout tie tack holes were out of tolerance, which led to the failure of normal turnout 星空xingkong中国有限公司stallation.

星空xingkong中国有限公司 the end, the client re-produced the turnout ties as required and CRBBG’s turnouts were properly 星空xingkong中国有限公司stalled. The client felt very satisfied with CRBBG’s products and services. Now, the contractor is a regular client of CRBBG and will unexceptionally designate CRBBG as its exclusive supplier for any contracted railway turnout project.

星空xingkong中国有限公司 recent years, with the unremitt星空xingkong中国有限公司g efforts of Zhang Chen and his colleagues, CRBBG secures at least RMB 50 million railway turnout contracts 星空xingkong中国有限公司 Africa, Southeast Asia and other traditional markets every year. They have contributed much for CRBBG to implement the Belt and Road 星空xingkong中国有限公司itiative and achieve a susta星空xingkong中国有限公司able and steady development.